Q: How do I earn cash back?
You earn up to 1% cash back on every purchase you make using your Capital Finance Company S.A.L (CFC) Mastercard during a 12 month period. This starts in the month of November of each year. Your accumulated cash back rewards will show on your monthly statement.
Q: When do I get my cash back?
We credit them into your account during the month of December, once a year.
Q: Can I get a supplementary card for a family member/friend?
Yes, simply call our customer care agents on 01 894010 or 01-495840. Supplementary cards are great because they allow you to share all the benefits and services of your card with family and/or friends. What’s more, supplementary cards can earn up to 1% cash back.
Q: How do I report a lost or stolen card?
Call our 24/7 call center on 01 738800 - we will block your card instantly and issue a replacement free of charge.
Q: How do I manage my account online?
Click on "Free online access" in the credit card features, Type 062 and then enter the account number shown on your card mailer. Your password for the first time is your name as it shows on your card (capitalized and including spaces and dots). You will be asked to change your password after the first time you log in.
Once you log in, you will be able to see your limit, the outstanding balance on your card account and the last 5 transactions authorized on your card account during the current cycle.
Q: Can I receive my statement of account via email?
Just fill out the e-statement form available in the “Free online Access” features and send it back to us via email to customercare@groupcfc.com
Q: Will I get SMS notification?
Yes, you will get a free SMS notification for each transaction made on the card. The SMS will display the transaction amount, the merchant’s name, and your available balance. Moreover, you will receive an SMS notification at the end of each cycle balance due, showing the minimum due amount, payment due date and the cash back earned along with a payment confirmation whenever you make a payment on your card.
Q: Can I change the card PIN Code?
Yes, you can change your PIN code at any ATM within the CSC network.
Q: If my card is stuck in the ATM machine, what should I do?
If your card is stuck in the ATM machine, simply call our customer care agents on 01 984010 or 01 495840 and they will issue a replacement free of charge.
Q: What do I do if I receive an SMS for an unidentified transaction?
Simply call our 24/7 call center on 01 738800. We will block your card instantly, issue a replacement free of charge, and file a dispute for the unidentified transactions.
Q: Can I use my card for online purchases?
Shop online in peace of mind, with 3D secure from Capital Finance Company S.A.L (CFC), you can make your local online bookings and purchases in a secure manner. At the time of purchase, your transaction will be authenticated through the use of a unique password that you will receive on your mobile number recorded with Capital Finance Company S.A.L (CFC).
Q: Where can I check if there is any offer for using my Capital Finance Company S.A.L (CFC) credit card?
With Priceless® from Mastercard®, enjoy rewarding shopping, dining, sports, travel, events and attractions offers in Lebanon & around the world.
Q: What is a personal loan?
It is a multipurpose loan with a fixed instalments that can extend over a period of 60 months.
Q: What is the core condition to benefit of a personal loan?
The personal loan’s monthly payment must not exceed 35% of your monthly income. In case you have a housing loan, your total monthly payments must not exceed 45% of your household monthly income.
Q: Is there a file fee?
Yes, there is a file fee for personal loans.
Q: Will I need a personal guarantor to apply for a loan?
In general, applying for a loan at Capital Finance Company S.A.L (CFC) does not require a guarantor. It is usually on a case by case basis
Q: Can I apply for another loan at Capital Finance Company S.A.L (CFC) before I pay off my first loan?
Yes, you may apply for another loan. Simply call our customer care agents on 01 894010 or 01 495840 or apply online or via our Facebook or Instagram pages.
Q: Do you grant personal loans to companies?
No, Capital Finance Company S.A.L (CFC) doesn’t grant personal loans to companies.
Q: Do you grant personal loan for business use?
No, Capital Finance Company S.A.L (CFC) only provides personal loans for personal use
Q: Does the client have to state the purpose of the loan?
The client should always mention the purpose of the loan in order to get the best loan that meets his/her needs. For example, if a client wants a loan to change his/her car, we would advise them to apply for a car loan, rather than a personal loan.
Q: What is a Micro Loan?
Micro loans are targeted loans for small, local businesses, including craftsmen and artisans, to help them enhance their products and services or hire the manpower they need, with a loan term up to 36 months.
Q: What is the maximum amount that can be granted by the micro loan?
Businesses can enjoy a loan amount of up to LBP 30,000,000.
Q: Is the Micro loan only granted in LBP?
Yes, our micro loans are given only in Lebanese Pounds.
Q: How can I apply for an Appliances and Electronics loan?
You may visit any of our appliances and electronics dealers and apply for a loan.
Q: Is it possible to apply for an Appliances & Electronics loan from non-Capital Finance Company S.A.L (CFC) dealers?
Yes, Simply get a pro-forma invoice from the dealer of your preference and call our customer care agents on 01 894010 or 01 495840 or apply online or via our Facebook or Instagram pages.
Q: Can I apply for another loan at Capital Finance Company S.A.L (CFC) before I pay off my first loan?
Yes, you may apply for another loan. Simply call our customer care agents on 01 894010 or 01-495840 or apply online or via our Facebook or Instagram pages.
Q: Is there a file fees?
No, we don’t charge file fees on Appliances and Electronics loans.
Q: How can I repay my loan?
You can settle your monthly payments either via OMT, via direct debit from your bank account , or via any CFC branch.
Q: When will my first monthly payment be due?
Your first payment due date could be up to 45 days from the date of signing your loan documents unless you have specified otherwise in your application.
Q: How can I apply for a Furniture loan?
You may visit any of our furniture dealers and apply for a furniture loan.
Q: Is it possible to apply for a furniture loan from non-Capital Finance Company S.A.L (CFC) dealers?
Yes, Simply get a pro-forma invoice from the dealer and call our customer care agents on 01 894010 or 01 495840 or apply online or via our Facebook or Instagram pages.
Q: Is there a file fees?
No, we don’t charge file fees on furniture loans.
Q: How can I repay my loan?
You can settle your monthly payments either via OMT, via direct debit from your bank account , or via any CFC branch.
Q: When will my first monthly payment be due?
Your first payment due date could be up to 45 days from the date of signing your loan documents unless you have specified otherwise in your application.
